WE READ EVERY MESSAGE
GET IN TOUCH.
Team is available
Mon–Fri 8AM–6PM ET · Discord 24/7
Discord — fastest response
Join via link → #support channel
What can we help with?
ON THE RECORD.
Business hours
Mon–Fri 8AM–6PM ET
Saturday 10AM–2PM ET
Sunday closed
Discord 24/7
Response SLA
All emails: 2 business days
Affiliates: within 24 hours
Discord #support: same day
Urgent payouts: priority
Founder direct
Frank Hoang reads escalations
personally.
Tag @founder in Discord
or mark email "Founder Review Request"
Live trading
Frank trades live every Thursday morning
ES + NQ · New York open.
Free for all members.
IF SOMETHING GOES WRONG.
Contact us first
Email
disputes@verifiedtradercapital.com or
open a Discord ticket. Include your
account ID, the issue, and any trade logs
or screenshots.
Written explanation
You receive a written response citing the exact rule, the exact account data, and the exact timestamp. Platform errors are corrected. Rule violations are not reversed.
Founder review
If you disagree with the written explanation, Frank Hoang reviews your case personally. Request via Discord @founder or email marked "Founder Review Request."
Binding arbitration
If still unresolved, either party may initiate binding arbitration under AAA Commercial Rules, governed by Wyoming law. Class action waived per Terms of Service.
Risk warning
Trading futures involves substantial risk of loss and is not appropriate for all investors. Verified Trader Capital Inc is not a registered broker-dealer, investment adviser, or futures commission merchant. Evaluation accounts are simulated using live CME market data. Payouts are funded from company operating capital and processed for all traders who meet the documented eligibility criteria. Past performance is not indicative of future results. Evaluation fees are non-refundable.
ON SOCIAL MEDIA.
